RUSHDI HOMECARE will charge fees fairly, collect payments professionally, and maintain accurate financial records.

15.i Purchase/Fee Agreement & Acknowledgement

Procedure:

• Define service rates (hourly, flat, package) and communicate to clients in writing
• Obtained service agreement / contract specifying rates, cancellation, extra charges
• Invoice clients (or third-party payers) per agreed schedule
• Maintain accounts receivable ledger
• Follow up on late payments (phone reminders, written notices)
• Manage refunds, credits, or adjustments as needed
• Ensure separation of financial duties (billing, collection, reconciliation)
• Financial audits annually

The costs of non-medical home care

The cost of non-medical home care depends on several factors, including the type of care needed, the number of hours required per week, and the geographical location. In general, home care agencies charge an hourly rate for their services. Some agencies also charge a monthly or weekly fee.

The costs of non-medical home care can vary greatly from one agency to another. It is important for clients/customers to compare prices and services before selecting an agency. Clients/customers have the right to ask about any hidden fees or extra charges.

Rushdi Homecare Solutions requires a minimum commitment of 20 hours per week or 80 hours per month. Services may extend up to 40 to 50 hours per week, depending on client eligibility through insurance, medical coverage, or Medicare plan waivers. Maximum service hours will be provided based on individual client or customer requests. 

Purchase/Fee Agreement & Acknowledgement
Client Name: ____________
Service Start Date: _______
Service Type / Package: ___

1. Service Rates & Fees for Medicaid/Medicare & Insurance.
   Services will be provided at the rates agreed in the Service Agreement:
   ☐ Hourly Rate: $_________ per hour
   ☐ Flat Fee: $_________ per service
   ☐ Package Rate: $_________ per package
   Any additional charges (e.g., cancellations, extra services) will be communicated in writing.
2. Payment Terms
   Invoices will be issued as per the agreed schedule.
   Payments are due within _ days of invoice date.
   Late payments may incorporate memories and written notices as outlined in our policy.
3. Refunds, Credits & Adjustments
   Refunds or credits will be managed per company procedures and documented accurately per Medicaid/Medicare policies in Kentucky.
4. Recordkeeping & Audits
   All financial transactions will be recorded in our accounts receivable ledger.
   Annual financial audits will be conducted to ensure accuracy.
   Acknowledgement
   I, the undersigned, acknowledge that I have received, read, and agree to the terms of this Purchase/Fee Agreement with Rushdi Homecare Solutions. I understand the rates, payment schedule, and policies regarding billing, collections, and refunds.
   Client Signature: __________ Date: ______
   Agency Representative: ________ Date: ____

Termination of Services / Discharge

Policy:
The agency or client may terminate services under defined conditions, ensuring fair notice, smooth transition, and documentation.

Procedure:

• Conditions for termination (e.g. client nonpayment, repeated refusal of service, safety risk, change in client’s needs beyond scope)
• Provide advance written notice (e.g. 30 days or as contract stipulates)
• Conduct final visit, document status, reconcile payments
• Provide referrals or assist client transition to new provider (if possible)
• Close client file, archive records per retention policy